Delivery Policy

DOMESTIC & INTERNATIONAL SHIPPING POLICY
After your order is successfully paid, it may take up to 3 working days (exclude weekends & public holidays) to process and ship out your order.

Purchases made after 12 pm (Malaysia Time) will be processed in the next business day. If your order is placed after 12 pm (Malaysia Time) on a Friday, your order will likely be shipped out on the following Monday.

Domestic Shipping (within Malaysia)

  • Enjoy Free Shipping for delivery within West Malaysia with a minimum spend of RM150 & above. While East Malaysia with minimum spend of RM200 & above
  • For order values below RM150 ( West Malaysia), a shipping fee of RM8 will apply.
  • For order values below RM200 ( East Malaysia), a shipping fee of RM15 will apply.
  • Your order will take approximate 5 to 7 working days for delivery within Peninsular Malaysia and 7 to 15 working days for delivery to East Malaysia unless otherwise advised.
  • Shipping charges may apply subject to promotional activity. Refer shipping fees at the checkout page for delivery to the chosen address.
  • Once the ordered product(s) are shipped, no cancellation will be accepted but you can opt for a return request.


International Shipping (outside Malaysia)
  • Delivery outside of Malaysia may take up to 21 working days, subject to countries and states as per chosen address unless otherwise advised.
  • We engage FedEx / DHL for all our international shipments. The shipping fee is chargeable for delivery outside of Malaysia.
  • Refer shipping fees at the checkout page for delivery to the chosen country and address.
  • For countries that are not listed in our shipping zone, kindly enquire by email to us at cs@publicwatch.com.
  • Shipment to addresses outside Malaysia are subject to inspections and may be withheld by customs in the respective countries. It is at the risk of the buyer in the event of any customs issues that may arise including but not limited to, duties imposed, confiscation holds, non-delivery and return.
  • Should these events arise, the buyer is responsible to handle the issue with the respective country’s custom for parcel clearance.
  • In the event that the product(s) were mishandled or missing due to customs issues, our offerings on product replacement, repair or refund will not be applied.
  • Once the ordered product(s) are shipped, no cancellation will be accepted.
SHIPPING AND DELIVERY How long will it take for my parcel to be shipped out after payment is made?
Your order will be processed and shipped within 3-4 working days after payment has been made. However, if your purchase consists of an item under BACKORDER status, we will only ship your parcel after the backorder item arrives.

What courier service does Public Watch use to deliver my parcels?
We use POSLAJU, PGEON, J&T for delivery.

What if my parcel goes missing?
Once the parcel is shipped from our side, the liability of the parcel lies with the courier service. However, we will try our best to liaise with the courier service on behalf of the customer.